Cancellation Policy

  1. Cancellation Policy

    At Verila, we understand that plans can change, and you may need to cancel an order. Our goal is to make this process as smooth as possible for you. Please review our cancellation policy below for more information.

    Order Cancellation

    • Cancellation Period: You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped. After this period, cancellations may no longer be possible.

    • Cancellation Request: To request a cancellation, please contact our customer support team immediately at support@verila.co.uk. Be sure to include your order number and the reason for cancellation in your request.

    • Cancellation Confirmation: We will review your cancellation request promptly. If the order has not yet been processed, we will confirm the cancellation and initiate a refund.

    Refunds

    • Refund Processing: If your cancellation request is approved, we will process your refund within 3 business days. Refunds will be issued using your original payment method.

    • Partial Cancellations: If only part of your order is canceled, we will refund the cost of the canceled items, including any applicable taxes and shipping fees.

    • Cancellation After Shipment: If your order has already been shipped before we receive your cancellation request, you may need to return the items in accordance with our Return Policy.

    For any additional questions or assistance, please reach out to our support team at support@verila.co.uk. We are here to help!